Description of Goods, Services & Pricing

Twit Twoo Entertainment Ltd

Overview

Twit Twoo Entertainment Ltd provides interactive, inclusive, and engaging entertainment experiences designed specifically for care home residents, sheltered housing, and community groups across the UK.

Our services focus on wellbeing, social interaction, reminiscence, and fun, supporting both residents and staff by creating meaningful, memorable experiences.

Core Services

1. Live Interactive Shows

Music, singing, dancing, and themed performances
Audience participation encouraged
Adapted for all abilities, including dementia-friendly formats

Pricing:

£45- 75 per session (45–60 minutes)
Discounts available for block bookings

2. Care Home “Got Talent” Events

Full hosted talent competitions for residents
Includes judging, prizes, and certificates
Encourages confidence, creativity, and social engagement

Pricing:

TBA per event
Optional add-ons (prizes, decorations, filming): +£25–£75

3. Themed Activity Days

Examples:

1940s / wartime sing-alongs
Hawaiian party
Christmas / seasonal celebrations
Games & quiz afternoons

Pricing:

£120 – £200 per session
Full-day package: £250 – £400

4. Interactive Games & Activities

Race to the question with a twist
Football Lottery
Exercise & movement sessions
Reminiscence-based activities

Pricing:

£50 -£75 per session
Multi-session weekly packages available

5. Fundraising & Community Events

“Exercise a Mile for Dementia”
Charity entertainment days
Community engagement events

Pricing:

From £100 per event
Discounts or free services may be offered for charity partnerships

Packages for Care Homes

Bronze Package

1 session per month
£50 per session

Silver Package

2 sessions per month
£45 per session

Gold Package

Weekly sessions (4 per month)
£40 per session

Additional Services

Travel outside local area: +£10–£30
Custom event planning: priced on request
Filming / promotional videos: from £50

Value Proposition

Twit Twoo Entertainment delivers:

Improved resident wellbeing
Increased engagement & participation
Dementia-friendly experiences
Reduced isolation and boredom
Support for care staff activity planning

Flexible Pricing Policy

We understand budget constraints in the care sector and offer:

Flexible pricing for smaller homes
Discounts for long-term partnerships
Tailored packages to suit individual needs

Consumer Data Privacy Policy

Twit Twoo Entertainment Ltd

1. Introduction

Twit Twoo Entertainment Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all clients, care homes, residents, families, and website users.

2. Who We Are

Twit Twoo Entertainment Ltd
Provider of entertainment services for care homes and community groups across the UK.

For data protection queries:
Email: office@twittwooentertainment.com
Address: ask for consent

3. What Data We Collect

We may collect and process the following information:

Personal Data

Name and contact details (email, phone number)
Business or care home details
Booking and service information

Sensitive Data (Special Category Data)

In limited cases (only where necessary and agreed):

Information relating to health or accessibility needs
Participation requirements for vulnerable individuals

We only collect sensitive data with explicit consent and where necessary to provide safe, appropriate services.

4. How We Collect Data

Directly from clients (e.g. booking forms, emails)
From care homes or organisations
Through our website or social media
During service delivery (with consent)

5. How We Use Your Data

We use your data to:

Provide and manage our services
Process bookings and payments
Communicate with clients and care providers
Ensure services are safe and suitable for participants
Improve our services
Meet legal and regulatory requirements

6. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual obligation – to deliver agreed services
Legitimate interests – to operate and improve our business
Consent – for sensitive data and marketing communications
Legal obligation – to comply with applicable laws

7. Data Sharing

We do not sell or share personal data for marketing purposes.

We may share data with:

Care home staff (for service delivery coordination)
Professional advisors (e.g. accountants, insurers)
Regulatory authorities if required by law

All third parties are required to respect the security of your data.

8. Data Storage & Security

We take appropriate measures to protect personal data, including:

Secure digital storage
Password-protected systems
Limited access to authorised personnel only

We retain data only as long as necessary for business or legal purposes.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Safeguarding & Vulnerable Individuals

As we work with vulnerable adults, we:

Minimise data collection
Work closely with care providers
Ensure dignity, privacy, and consent are always respected

11. Cookies & Website Data

If applicable, our website may collect basic usage data via cookies to improve user experience. Users can control cookie settings via their browser.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be available upon request.

13. Contact Us

For any privacy-related questions or requests:
Email: office@twittwooentertainment.com

Warranty & Exchange Policy

Twit Twoo Entertainment Ltd

1. Overview

Twit Twoo Entertainment Ltd is committed to delivering high-quality, reliable, and engaging entertainment services. This policy outlines our approach to service guarantees, exchanges (rescheduling), and client satisfaction.

2. Service Warranty (Our Guarantee)

We guarantee that:

All services will be delivered professionally, safely, and as described
Performers will arrive on time and fully prepared
Sessions will be adapted to suit care home residents, including dementia-friendly delivery

If we fail to meet these standards, we will take appropriate action as outlined below.

3. If You Are Not Satisfied

If a client is not satisfied with the service provided:

Concerns must be raised within 48 hours of the session
We will investigate promptly and fairly
Where appropriate, we may offer:
- A free replacement session, or
- A partial or full refund, depending on circumstances

4. Exchange / Rescheduling Policy

We understand that care environments can change quickly.

Client-Initiated Changes

48+ hours’ notice: Free reschedule
24–48 hours’ notice: Reschedule offered (subject to availability)
Less than 24 hours’ notice: May be subject to a 50% fee

Emergency Situations

We allow flexibility for genuine emergencies (e.g. outbreaks, staffing issues). Each case will be treated with understanding and discretion.

5. Provider-Initiated Changes

If Twit Twoo Entertainment needs to cancel or reschedule due to illness, emergency, or unforeseen circumstances:

We will provide as much notice as possible
A full refund or alternative date will be offered
Where possible, a replacement entertainer may be arranged

6. No-Show Policy

If access is not provided at the agreed time/location, this may be treated as a late cancellation
Charges may apply unless due to exceptional circumstances

7. Limitations

Our warranty does not cover:

Situations outside our control (e.g. power failure, extreme weather)
Disruptions caused by the venue or third parties
Reduced participation due to individual resident conditions

8. Refund Policy

Refunds (if applicable) will be:

Processed within 5–10 working days
Issued via the original payment method (unless agreed otherwise)

9. Commitment to Quality

We continuously improve our services through:

Client feedback
Staff training
Adapting sessions to meet resident needs

Our goal is to ensure every session delivers joy, engagement, and meaningful interaction.

10. Contact

For any issues, exchanges, or feedback:Terms & Conditions of Service

Twit Twoo Entertainment Ltd

1. Introduction

These Terms & Conditions govern all services provided by Twit Twoo Entertainment Ltd. By booking our services, you agree to the terms outlined below.

2. Services Provided

Twit Twoo Entertainment Ltd delivers interactive entertainment services including:

Live performances
Themed events
Games and activity sessions
Care home “Got Talent” events
Fundraising and community events

All services are designed to be inclusive, engaging, and suitable for older adults, including those living with dementia.

3. Booking & Payment Terms

Bookings must be confirmed via email, invoice, or written agreement
Payment terms: [Insert e.g. 7 or 14 days from invoice]
Late payments may result in suspension of future bookings
Deposits may be required for large or one-off events

4. Pricing

All pricing is agreed in advance and may vary depending on:

Location
Duration of service
Type of event
Additional services requested

Travel costs may apply outside the local service area.

5. Cancellation Policy

Client Cancellations

48+ hours’ notice: No charge / free reschedule
24–48 hours’ notice: Reschedule subject to availability
Less than 24 hours’ notice: Up to 50% of booking fee may be charged

We understand the care sector and will show flexibility for genuine emergencies.

6. Warranty & Service Guarantee

Twit Twoo Entertainment Ltd guarantees:

Professional, safe, and high-quality service delivery
Punctual attendance
Sessions adapted to suit residents’ needs

If these standards are not met:

Issues must be reported within 48 hours
We may offer:
- A replacement session, or
- Partial/full refund (where appropriate)

7. Rescheduling / Exchange Policy

Rescheduling is free with 48+ hours’ notice
Short-notice changes may incur a fee
Emergency situations will be considered on a case-by-case basis

8. Provider Cancellation

If we must cancel due to illness or unforeseen circumstances:

We will provide as much notice as possible
A full refund or alternative date will be offered
A replacement entertainer may be arranged where possible

9. Client Responsibilities

The client (e.g. care home) agrees to:

Provide a safe and suitable environment
Ensure appropriate supervision of residents
Inform us of any specific needs, risks, or safeguarding concerns
Provide access to facilities as required (space, seating, power if needed)

10. Safeguarding & Vulnerable Adults

Twit Twoo Entertainment Ltd is committed to safeguarding:

We respect dignity, privacy, and wellbeing at all times
We work in partnership with care staff
We do not provide personal care or medical support
Any safeguarding concerns will be reported appropriately

11. Health & Safety

We carry out activities with safety in mind
Risk assessments can be provided upon request
Clients must notify us of any hazards or risks in advance

12. Data Protection & Privacy

We handle personal data in accordance with UK GDPR.

Data is used only for service delivery and communication
We do not share or sell personal data
Sensitive information is only used with consent

(Full Privacy Policy available upon request)

13. Liability

We hold appropriate public liability insurance
We are not liable for:
- Circumstances beyond our control
- Pre-existing health conditions of participants
- Disruptions caused by the venue or third parties

14. Force Majeure

We are not responsible for failure to deliver services due to events beyond our control, including:

Severe weather
Illness
Government restrictions
Emergencies

15. Feedback & Complaints

We welcome feedback to improve our services.
Complaints should be submitted within 48 hours and will be handled promptly and fairly.

16. Refund Policy

Where applicable:

Refunds will be processed within 5–10 working days
Issued via original payment method unless agreed otherwise

17. Amendments

Twit Twoo Entertainment Ltd reserves the right to update these Terms & Conditions at any time. The latest version will always apply to new bookings.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wale
Email: office@twittwooentertainment.com

Risk Assessment Template – Twit Twoo Entertainment Ltd

Activity Details

Activity/Event Name:
Venue (Care Home Name & Address):
Date of Assessment:
Event Date:
Assessed By:
Review Date:

Risk Assessment Table

Hazard	Who May Be Harmed	Risk Level (L/M/H)	Control Measures in Place	Further Action Required	Responsible Person
Trips from equipment (wires, speakers)	Residents, staff, visitors	M	Cables secured/taped down, equipment placed safely	Check layout on arrival	Entertainer
Slips/trips (movement activities)	Residents	M	Activities adapted to mobility levels, seated options available	Monitor throughout session	Entertainer + Care Staff
Manual handling (moving equipment)	Staff	L	Lightweight equipment used, no heavy lifting required	None	Entertainer
Hearing discomfort (music volume)	Residents	L	Volume kept at safe, comfortable level	Adjust if requested	Entertainer
Infection control	Residents, staff	M	Hands sanitised, equipment cleaned before/after use	Follow care home policy	All staff
Emotional distress (activity triggers)	Residents	L	Activities inclusive, adaptable, optional participation	Stop activity if needed	Entertainer + Care Staff
Fire safety (electrical equipment)	All	L	PAT-tested equipment used, no blocked exits	Visual safety check on arrival	Entertainer

Risk Rating Guide

Low (L): Minimal risk, standard precautions sufficient
Medium (M): Some risk, controls required and monitored
High (H): Significant risk, activity must be reviewed/modified

General Control Measures

Twit Twoo Entertainment Ltd will:

Carry Public Liability Insurance
Use PAT-tested electrical equipment
Follow care home health & safety procedures
Ensure all activities are inclusive and adaptable
Work alongside care staff for safe participation

Care Home Responsibilities

The Care Home agrees to:

Provide a safe, suitable space
Ensure staff are present to supervise residents
Inform us of:
- Mobility limitations
- Medical conditions
- Behavioural considerations

Emergency Procedures

In the event of an emergency:
- Care home staff take the lead
- Twit Twoo Entertainment staff will follow site procedures
Fire exits and procedures will be checked on arrival

Declaration

I confirm that this risk assessment has been completed and will be reviewed as necessary.

Name: ___________________________
Signature: ________________________
Date: ____________________________

Safeguarding Policy – Twit Twoo Entertainment Ltd

1. Our Commitment

Twit Twoo Entertainment Ltd is committed to safeguarding and promoting the wellbeing of all vulnerable adults we work with, particularly those in care home environments.

We believe every individual has the right to:

Be safe
Be treated with dignity and respect
Enjoy activities in a secure environment

2. Scope

This policy applies to:

All staff
Freelancers/performers
Volunteers working on behalf of the Company

3. DBS & Safer Recruitment

All team members working in care environments will:
- Hold a valid DBS (Disclosure and Barring Service) check where required
- Be appropriately vetted before working with vulnerable adults

4. Safeguarding Principles

We follow key safeguarding principles:

Prevention of harm
Early identification of concerns
Proportionate and appropriate response
Partnership working with care providers

5. Staff Responsibilities

All staff must:

Treat residents with respect, dignity, and patience
Avoid any form of:
- Physical, emotional, or financial abuse
- Discrimination or neglect
Maintain appropriate professional boundaries
Follow care home staff instructions at all times

6. Recognising Abuse

Staff are trained to be aware of signs of:

Physical abuse
Emotional abuse
Neglect
Financial abuse
Discriminatory abuse

7. Reporting Concerns

If a safeguarding concern arises:

Report immediately to the care home manager or senior staff on site
Record the concern clearly and factually
Escalate internally within Twit Twoo Entertainment Ltd

We do not investigate, but we report concerns appropriately.

8. Working with Care Homes

We work in partnership with care staff
Responsibility for resident care remains with the care provider
Our role is to support wellbeing through safe, engaging entertainment

9. Risk Assessments

Activities are designed to be low-risk and inclusive
Adjustments are made based on:
- Mobility
- Cognitive ability
- Health conditions

10. Consent & Participation

Participation is always voluntary
We respect:
- Personal choice
- Capacity and consent
Care staff should support where needed

11. Confidentiality

Personal information about residents is kept confidential
No information is shared without proper consent unless safeguarding concerns arise

12. Continuous Improvement

We regularly review our safeguarding practices to ensure:

Compliance with UK care standards
Ongoing staff awareness and training

Terms & Conditions – Twit Twoo Entertainment Ltd

1. Definitions

“Company” refers to Twit Twoo Entertainment Ltd
“Client” refers to the care home, organisation, or individual booking the service
“Service” refers to all entertainment activities provided

2. Booking & Payment

Bookings are confirmed upon receipt of:
- A completed booking agreement, and
- Deposit (if required)
Full payment must be made within 7 days of invoice unless otherwise agreed
Late payments may incur additional charges

3. Cancellations

7+ days’ notice: Full refund (excluding non-refundable deposit)
Less than 7 days: No refund, but rescheduling may be offered
The Company reserves the right to cancel due to unforeseen circumstances (e.g. illness), in which case:
- A full refund or alternative date will be offered

4. Changes to Bookings

Changes must be requested at least 48 hours in advance
All changes are subject to availability

5. Service Delivery

The Company will deliver services professionally and on time
Arrival is typically 15–30 minutes prior to start time
If delays occur due to external factors, reasonable adjustments will be made

6. Health & Safety

The Client must ensure:
- A safe environment for staff and participants
- Adequate space for activities
The Company reserves the right to stop or modify activities if safety is compromised

7. Liability

Twit Twoo Entertainment Ltd holds appropriate public liability insurance
The Company is not responsible for:
- Pre-existing medical conditions of participants
- Injuries resulting from failure to follow staff guidance
The Client retains responsibility for supervision of residents at all times

8. Equipment

Any equipment provided remains the property of the Company
The Client is responsible for any damage caused by negligence or misuse

9. Photography & Media

Photos/videos may be taken for promotional use
Written consent must be obtained from the Client and participants (or their guardians) before use

10. Conduct

The Company reserves the right to withdraw services if staff experience:
- Abuse
- Unsafe conditions
- Inappropriate behaviour

11. Force Majeure

The Company is not liable for failure to perform services due to events beyond control, including:

Severe weather
Government restrictions
Emergencies

12. Governing Law

These terms are governed by the laws of the United Kingdom

Delivery Policy – Twit Twoo Entertainment Ltd

1. Our Service Delivery

At Twit Twoo Entertainment Ltd, we specialise in delivering engaging, interactive entertainment experiences for care homes, community groups, and events across the UK.

All services are delivered in person at your venue on the agreed date and time, including activities such as:

Care Homes Got Talent
Musical entertainment & singalongs
Games, quizzes, and themed events
Special events and fundraising entertainment

2. Booking & Confirmation

Your booking is secured once:

A booking form or agreement is completed, and
A deposit (if applicable) has been received

A confirmation email or written agreement will be sent outlining full event details.

3. Arrival & Setup

Our entertainer(s) will arrive approximately 15–30 minutes before the scheduled start time
Setup requirements are minimal but may include:
- Access to plug sockets
- Suitable space for residents and equipment

4. Coverage Area

We provide services across the UK, with a strong presence in:

England
Scotland
Wales

Travel within a reasonable distance may be included. For locations outside our standard service area, any additional travel costs will be discussed and agreed in advance.

5. Changes to Your Booking

We understand plans can change.

Please provide at least 48 hours’ notice for any changes to date, time, or location
We will always do our best to accommodate changes, subject to availability

6. Delays & Unforeseen Circumstances

In the unlikely event of delays (e.g. traffic, weather, emergencies), we will:

Contact you immediately
Keep you updated with revised arrival times
Ensure the full experience is delivered where possible

7. Cancellations & Refunds

More than 7 days’ notice: Full refund (excluding deposit if stated)
Within 7 days: Partial refund or reschedule/credit offered at our discretion
Deposits may be non-refundable depending on agreed terms

8. Customer Responsibilities

To ensure a smooth and enjoyable experience, we kindly ask that you:

Provide a safe and suitable space for the activity
Ensure residents/participants are ready at the agreed time
Inform us in advance of:
- Any special requirements
- Accessibility needs
- Health or safety considerations

9. Our Commitment

At Twit Twoo Entertainment Ltd, we are committed to:

Delivering high-quality, engaging entertainment
Promoting wellbeing, inclusion, and joy for older adults
Providing a professional, friendly, and reliable service every time

10. Contact Us

For bookings or delivery enquiries:
Email: office@twittwooentertainment.com

Twit Twoo Entertainment Ltd offers affordable, high-impact entertainment services that enhance the daily lives of care home residents while remaining cost-effective for providers.